Which type of call routing can be configured on the IPO system?

Which type of call routing can be configured on the IPO system?

• A. Random routing
• B. Time-based routing
• C. Geo-routing
• D. Caller ID-based routing

Answer: (B)

Time-based routing is a flexible feature on the IPO system that allows incoming calls to be managed based on predetermined schedules. This means that organizations can define specific times during which certain actions will be performed, such as directing calls to different destinations, playing different messages, or even sending calls to voicemail. For example, a business might route calls to a support team during working hours and redirect them to an automated service or voicemail after hours. This capability is particularly useful for managing varying workloads throughout the day and ensuring that calls are handled appropriately based on the time they are received. This feature supports operational efficiency and enhances customer experience by ensuring that calls are directed according to business needs and available resources at different times. Time-based routing can also incorporate various scenarios, such as holiday schedules or special events, providing further versatility to the call handling process.

Time-based routing is a flexible feature on the IPO system that allows incoming calls to be managed based on predetermined schedules. This means that organizations can define specific times during which certain actions will be performed, such as directing calls to different destinations, playing different messages, or even sending calls to voicemail.

For example, a business might route calls to a support team during working hours and redirect them to an automated service or voicemail after hours. This capability is particularly useful for managing varying workloads throughout the day and ensuring that calls are handled appropriately based on the time they are received.

This feature supports operational efficiency and enhances customer experience by ensuring that calls are directed according to business needs and available resources at different times. Time-based routing can also incorporate various scenarios, such as holiday schedules or special events, providing further versatility to the call handling process.